Service Portfolio
Explore our suite of specialized services designed to address your business's unique needs. From UI/UX design to backend engineering, data and AI to cloud infrastructure, we offer tailored solutions that drive growth and efficiency.
Product Engineering
Services
Crafting bespoke products tailored to your needs, our Product Engineering Services blend creativity and expertise. We specialize in transforming concepts into scalable, reliable solutions, ensuring market success and user satisfaction.
Advanced Data
Analytics (AI / ML)
Unlock valuable business insights through advanced data analytics. Our comprehensive approach analyzes data to identify trends, patterns & opportunities, enabling you to make informed decisions that drive business success.
Data Engineering
Services
Unlock the full potential of your data with end-to-end engineering services, designed with best practices & latest technology. Our enterprise-ready solutions deliver on-time results & cost efficiencies, ensuring a seamless, value-driven experience for customers.
Data Warehouse
Implementations
With our deep understanding of traditional data warehouse technologies, we excel at migrating your existing data warehouses to the cloud with precision and minimal disruption. Our expertise ensures that the transition is smooth and efficient to meet your evolving needs in a cloud environment.
Data Lake
Implementations
We offer a comprehensive suite of building blocks designed to help you implement a secure, flexible, and cost-effective data lake. Our services cover every step of the process - from ingesting and storing data to discovering, processing, and analyzing data both structured and unstructured.
Generative
AI and LLM
With production-ready deployments using Gen AI and LLMs, we offer reusable components that can be adapted to meet any industry use case. Our flexible approach allows for rapid customization and seamless integration with your business needs.
Product Engineering
Services
Crafting bespoke products tailored to your needs, our Product Engineering Services blend creativity and expertise. We specialize in transforming concepts into scalable, reliable solutions, ensuring market success and user satisfaction.
Advanced Data
Analytics (AI / ML)
Unlock valuable business insights through advanced data analytics. Our comprehensive approach analyzes data to identify trends, patterns & opportunities, enabling you to make informed decisions that drive business success.
Data Engineering
Services
Unlock the full potential of your data with end-to-end engineering services, designed with best practices & latest technology. Our enterprise-ready solutions deliver on-time results & cost efficiencies, ensuring a seamless, value-driven experience for customers.
Data Warehouse
Implementations
With our deep understanding of traditional data warehouse technologies, we excel at migrating your existing data warehouses to the cloud with precision and minimal disruption. Our expertise ensures that the transition is smooth and efficient to meet your evolving needs in a cloud environment.
Data Lake
Implementations
We offer a comprehensive suite of building blocks designed to help you implement a secure, flexible, and cost-effective data lake. Our services cover every step of the process - from ingesting and storing data to discovering, processing, and analyzing data both structured and unstructured.
Generative
AI and LLM
With production-ready deployments using Gen AI and LLMs, we offer reusable components that can be adapted to meet any industry use case. Our flexible approach allows for rapid customization and seamless integration with your business needs.
Success Stories
Midwest Financial Institution Seeks Data Management Solution for Compliance
The Challenge
Inadequate metadata and data quality controls exposed the company to significant regulatory compliance and audit risks, threatening operational integrity.
The Solution
We developed a cloud-based system as the System of Record (SOR) for all metadata and data quality capture, providing a centralized and reliable solution.
The Benefit
Our solution reduced compliance issues by 97%, saving $18 million in audit and regulatory costs. Metadata handling became 75% more efficient, customer satisfaction around data access rose by 60%, and auditability and traceability improved with just a few clicks.
Success Stories
Leading Healthcare Payer Overhauls Contact Center Serving 15,000 Users
The Challenge
A mix of complex infrastructure, rising costs, and increasing call volumes demanded a comprehensive strategy.
The Solution
Intelligent contact center technologies can drive efficiencies and dramatically improve user experiences.
The Benefit
Customer satisfaction rose by 95%, with costs and technical debt significantly reduced. Specifically, customer satisfaction improved by 98%, downtime fell by 192 hours, technical debt dropped 40%, and intent recognition increased by 16%. Issue resolution improved by 94.8%, with a 77% boost in accuracy and a 42% rise in capability utilization.
Case Studies
SCENARIO
The client, a multi-line business, relied on manual reports for regulatory compliance, reporting, and data analysis. Automation was incomplete, necessitating frequent manual intervention.
SOLUTION
We centralized all lines of business by creating a data lake using Google Cloud Platform and Snowflake. Our solution features an event-based framework that ingests data into Snowflake, with Google Cloud Functions handling large file processing. Accelerators delivered significant cost and time savings. We automated existing processes and
reports, enabling seamless ingestion and processing of various file formats. This comprehensive approach facilitated deeper insights and streamlined business operations.
SCENARIO
The client’s loyalty platform spanned multiple domains, with each institution operating its own application. This fragmentation led to inaccurate customer-centric analytics due to differing data formats and structures.
SOLUTION
We implemented a multi-tenant microservices architecture to unify members, memberships, service requests, and cashback events. Each microservice’s core logic is handled by a dedicated team. Our solution includes a container-based approach on AWS with event-driven communication. We improved data migration and ETL for the data warehouse, ensuring consistent traceability from web interfaces to microservices to warehouse tables. Additionally, we introduced efficient DevOps for automated deployment and code maintenance, along with a robust security framework and thorough penetration testing to ensure compliance and safety.
SCENARIO
The client needed a modern data infrastructure platform that could be built from scratch and serve multiple customers, avoiding the complexities of vendor selection, POCs, or complex integrations.
SOLUTION
We designed a target architecture to align with product-market fit and built a full end-to-end platform within 4-5 months, enabling the client to raise $3 million in seed funding. The platform supported multiple SaaS integrations, offering a broad range of options for data ingestion, warehousing, transformation, dashboarding, and governance. Additionally, we implemented a Build-Operate-Transfer (BOT) model to establish and train the client’s team, while automated role-based access control provided granular security at the tool level.
SCENARIO
The client aims to drive their digital transformation by cultivating a Data & AI-driven mindset. They need a platform to support data-driven decision-making for business, product, and tech leaders across various functions.
SOLUTION
We created a data lake using AWS and Snowflake to centralize all business lines. An event-based processing framework ingests data into Snowflake, offering significant cost and time savings through accelerators. Automation streamlined existing processes and reports, while domain-driven data mesh architecture improved data governance. This setup enabled advanced ML/AI use cases like churn prediction, recommendations, and risk scoring, providing valuable insights for data-driven decision-making.
SCENARIO
The client aimed to boost agent efficiency in the member support vertical through Data & AI automation. The focus was on two key business KPIs: self-serve rate and resolution time.
SOLUTION
We developed an AI/ML-powered solution integrating with chatbots, boosting the self-serve rate by 8x. A robust dashboard with automatic alerts on KPI thresholds ensured continuous improvement. We designed a generative AI platform that reduced agent resolution time by 30%. The
architecture’s flexible design allows seamless switching between Language Model (LLM) providers, and a dedicated data layer for LLM systems provides enhanced data control.
SCENARIO
The client wants to boost sales productivity by leveraging AI to process hundreds of applications daily and identify the best-matched credit lenders for each.
SOLUTION
We developed an AI platform that automates bank statement parsing and uses LLM-based AI for recommendations. This solution cut application processing time from 20 minutes to 3 minutes, generating an additional $2 million in annual revenue. The platform’s core functionality is now being used for other use cases, like lender matching and risk score integration, to automate the overall business flow.